Privacy Policy

To run agents on your behalf we process the operational data a job requires: contact details for the people an agent reaches, the content of calls, texts, and emails the agent conducts, and the records it reads from or writes to your systems.

We also collect standard account information for the people who administer HorizonStack, and technical logs generated as agents run.

Operational data is used to carry out the specific jobs you have engaged us to run, to maintain the durable memory that keeps a job coherent across weeks, and to produce the audit records that let your compliance team review agent behavior.

We do not sell operational data, and we do not use it to train models for other customers.

We retain operational data for the life of a job and for the period your agreement and applicable regulation require thereafter. When that period ends, data is deleted or irreversibly anonymized on a defined schedule.

Data is encrypted in transit and at rest. Access is scoped to the systems and people that need it, logged, and reviewed. Recordings and transcripts of regulated interactions are handled under the controls your industry requires.

Individuals an agent contacts may opt out of further contact on any channel, and those preferences are honored across the job. Customers may request export or deletion of their operational data at any time, subject to legal retention obligations.

Questions about this policy can be sent to privacy@horizonstack.com, or through the contact form on this site.